Order Tracking

Follow your order. Every step of the way.

Enter the tracking number included in your shipping confirmation to see the latest available delivery updates for your SayItDeals order.

Track your shipment

Paste your shipment tracking number below. The carrier will be detected automatically when possible.

Tracking Number

Please enter your tracking number before continuing.

Your tracking number can be found in the shipping confirmation email sent after your order is dispatched.

Check your email

Tracking information is sent once your order has been processed and handed over for shipment.

Allow time for updates

A new tracking number may require some time before the carrier displays its first scan or movement.

Need assistance?

If your tracking information has not updated for an extended period, contact our support team for help.

Your Order Journey

What happens after checkout?

Your order moves through several stages before reaching your delivery address.

Order Confirmed

Your order is received and a confirmation is sent to the email address entered during checkout.

Order Processing

Your items are reviewed and prepared for fulfillment before being handed over for shipment.

Shipped

Once dispatched, your tracking number is provided so you can follow the shipment's progress.

Delivered

The carrier completes delivery at the address provided with your order.

Delivery Information

Understanding your tracking updates.

Tracking statuses can change as your package moves between facilities. Some stages may remain unchanged until the next carrier scan is completed.

Label Created

Shipping information has been created, but the package may still be awaiting its first carrier scan.

In Transit

Your shipment is moving through the carrier network toward its destination.

Out for Delivery

Your shipment has reached the local delivery network and is expected to be delivered soon.

Delivered

The carrier has marked the shipment as delivered to the destination.

Finding Your Tracking Number

Where should I look?

Your tracking number becomes available once your shipment has been prepared for dispatch.

Shipping confirmation email

Check the email inbox associated with your order. Once the shipment has been created, the shipping confirmation normally contains the tracking information required to follow your package.

Look for: Tracking Number / Track Shipment / View Order

Your customer account

If you created a customer account when ordering, you can also review your order history and available order information from your account area.

Open My Account →

Tracking number not showing any information yet?

This can happen shortly after a shipping label is created. The tracking page may not display movement until the carrier receives the shipment and completes its first scan. Try checking the tracking number again after the carrier has had time to process the package.

Tracking FAQ

Common delivery questions.

Why isn't my tracking number working?

If your shipment was recently created, the carrier may not have completed its first scan yet. Confirm that the tracking number was entered correctly and check again after additional carrier processing time.

Why hasn't my tracking information updated?

Packages are not necessarily scanned continuously during transportation. Tracking may remain unchanged while a shipment travels between carrier facilities and then update when the next scan occurs.

My package says delivered, but I cannot find it. What should I do?

Check around the delivery location, entrance, reception area and any secure place where the carrier may have left the package. You may also want to check with other members of the household or business. If the package still cannot be located, contact the carrier and then reach out to SayItDeals support with your order details.

Can my order arrive in more than one shipment?

In some cases, items may be fulfilled separately. When multiple tracking numbers are provided, each shipment should be tracked individually.

I entered the wrong delivery address. What should I do?

Contact SayItDeals support as soon as possible. Address changes may become difficult or unavailable after an order has already entered the shipping process.

What information should I provide when contacting support?

Include your order number, the email address used during checkout, your tracking number if one has been issued, and a short description of the issue. This helps the support team review the request more efficiently.

Still have a question about your shipment?

If your tracking information hasn't answered your question, contact our support team and include your order number so we can better assist you.

Contact Support View My Account

01 How do I know which refrigerant my system requires?

Start with the equipment data plate or the manufacturer's service documentation. It should identify the approved refrigerant, such as R410A, R32, R454B, R404A, R407C, R448A, R22 or R134A.

Important: Match the exact refrigerant designation specified for the equipment. Similar applications do not mean the refrigerants are interchangeable.

02 Can R410A be replaced with R32 or R454B?

Not simply by changing the refrigerant. R410A, R32 and R454B have different operating characteristics and equipment requirements.

R32 and R454B are also classified as A2L refrigerants and equipment designed for them incorporates requirements that may differ from equipment designed around R410A.

Only use a refrigerant that the equipment manufacturer specifically approves for that system.

03 What is the difference between R32, R454B and R410A?

All three may be encountered in air-conditioning and heat-pump applications, but they are different refrigerants and should not be treated as direct substitutes.

R410A: widely used in many existing residential and commercial A/C systems.
R32: used in newer equipment specifically engineered for R32.
R454B: used in newer systems designed and approved for R454B.

Always follow the refrigerant designation shown on the unit rather than choosing based only on the type of equipment.

04 Can two different refrigerants be mixed in the same system?

No. Different refrigerant types should not be mixed unless a specific manufacturer-approved service procedure explicitly calls for it.

Mixing refrigerants can alter operating pressures, temperatures and performance, complicate recovery and make proper servicing difficult.

Never use a different refrigerant simply because the original refrigerant is unavailable.

05 What does the cylinder weight actually mean?

A product listed as a 25 lb or 30 lb cylinder normally refers to the refrigerant's stated net contents rather than the total shipping weight of the cylinder.

The complete package will weigh more because the cylinder, valve and packaging add additional weight.

Always refer to the product label for the exact net contents of the cylinder you receive.

06 Does one cylinder equal one complete system charge?

Not necessarily. Refrigerant charge requirements vary significantly depending on the equipment, capacity, line-set length and system design.

The required factory charge is normally shown on the equipment data plate or in the manufacturer's installation and service documentation.

Best practice: Determine the required charge before ordering rather than assuming a cylinder corresponds to a certain number of systems.

07 Should refrigerant be charged by pressure or by weight?

The correct charging procedure depends on the equipment and manufacturer instructions.

Refrigerant weight is commonly an important part of the charging process, while operating measurements such as superheat, subcooling, temperature and pressure may also be required depending on the system.

Manufacturer service information should always take priority over a generic charging rule.

08 Why do refrigerants operate at different pressures?

Every refrigerant has its own pressure-temperature relationship. The pressure expected in a system therefore depends on the refrigerant, system conditions and operating temperatures.

This is why pressure readings from one refrigerant should not be used as a reference for a different refrigerant.

Service gauges, hoses and other equipment must also be appropriate for the refrigerant and pressures being serviced.

09 What tools are normally used when servicing a refrigerant system?

Professional service work may require equipment such as:

Refrigerant-compatible gauges
Properly rated hoses and fittings
Refrigerant charging scale
Vacuum pump
Micron gauge
Leak-detection equipment
Recovery machine and recovery cylinder
Temperature measurement tools

Systems using A2L refrigerants may require tools and procedures specifically suitable for A2L service.

10 What should be done if a system has lost refrigerant?

Refrigerant loss can indicate a leak. Simply adding more refrigerant without determining why the charge was lost may leave the underlying problem unresolved.

A qualified technician should evaluate the system, locate and address leaks when required, confirm system integrity and recharge according to the manufacturer's service procedure.

11 How should refrigerant cylinders be stored?

Follow all instructions printed on the cylinder and supplied by the refrigerant manufacturer.

Cylinders should generally be protected from excessive heat, physical damage and unauthorized handling and kept in an appropriate, well-ventilated storage location.

Additional precautions apply to refrigerants with flammability classifications such as A2L products.

12 Can R22 still be used in older equipment?

Existing equipment originally designed for R22 may continue to require R22 or an approved retrofit solution during service.

Refrigerant selection should be based on the equipment, manufacturer guidance, applicable service procedures and current regulatory requirements.

Do not install a replacement refrigerant into an R22 system solely because it appears to have similar operating characteristics.

13 What does A2L mean on refrigerants such as R32 and R454B?

A2L is a refrigerant safety classification associated with lower flammability characteristics compared with more highly flammable refrigerant classes.

Equipment intended for an A2L refrigerant is designed around applicable safety requirements. Technicians should use appropriate procedures, tools and equipment when working with these systems.

Never place an A2L refrigerant into equipment that was not designed and approved for it.

14 Do I need technician certification to purchase refrigerant?

Refrigerant intended for use in stationary refrigeration and air-conditioning equipment is subject to U.S. EPA refrigerant sales requirements.

Section 608 technician certification or other qualifying purchaser documentation may be required depending on the transaction and intended application.

Customers are responsible for meeting applicable federal, state and local purchasing, handling, recovery and service requirements.